BoVegas Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of BoVegas Casino. They apply to the website, mobile services, games, account features, payment functions, promotions and other services made available through the platform. Additional rules may apply to a particular game, promotion, competition or payment method. Where additional rules apply, they will be displayed or made available before you use the relevant service. If there is an inconsistency, the specific terms for that service will generally apply to that service.

You should only use BoVegas Casino after reading these terms and deciding that you understand them. If you do not agree with any part of them, you must not create an account, deposit money or use the services. Continuing to use the website after these terms have been updated means that you accept the revised version, subject to any rights that cannot lawfully be excluded.

The services are intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether online gambling is lawful for you and for complying with all applicable Australian laws and any other laws that apply to you. Access may be restricted in some locations. BoVegas Casino does not invite you to use the services where participation is prohibited.

Changes to these terms

These terms may be changed when necessary, including because of changes to the services, technology, legal requirements, security measures or business practices. The current version will be made available on the website. Changes will apply from the date stated in the updated version or, where no date is stated, when they are published. You should review this page regularly. If you do not accept an update, your option is to stop using the services and follow any available account closure process.

Website availability

The website and games may not always be available. Maintenance, software updates, telecommunications failures, third-party interruptions, security events or other circumstances may affect access. We may suspend, withdraw or change any part of the services without guaranteeing continuous availability. Nothing in these terms removes consumer guarantees or other rights that cannot be excluded under applicable law.

2. Eligibility, accounts and identity checks

You must meet the minimum legal age for online gambling before using BoVegas Casino. For players in Australia, this generally means being at least 18 years old, unless a different legal requirement applies to your circumstances. You must not allow another person to use your account, and an account must not be opened or used on behalf of someone else.

When registering, you must provide information that is accurate, complete and current. This may include your legal name, date of birth, residential location and other information reasonably required for account administration, age checks, identity verification, payment processing, fraud prevention or legal compliance. You must update your details if they change. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of the account.

We may ask you to verify your identity, age, location, payment method or source of funds. Verification may be required before deposits, withdrawals, account changes or continued access can be completed. You must provide documents or information that are genuine, readable and reasonably requested. Any review will be handled in accordance with applicable privacy requirements and the information provided in the relevant Privacy Policy.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity results from a failure that cannot lawfully be attributed to you. You should use a strong password, avoid sharing access details and tell us promptly through the available support channel if you suspect unauthorised access. We will not ask you to disclose your password through an unsolicited message.

• You may hold only one personal account unless an exception has been expressly permitted.
• Your account must be used for personal entertainment and not for business, resale or third-party activity.
• You must not open an account using another person's details or payment method without proper authorisation.
• You must not permit a person who is underage, self-excluded or otherwise restricted to access your account.
• You must not use the services if you are located in a jurisdiction where access is unavailable or unlawful.

If an account is duplicated, opened in breach of these terms or connected to suspicious activity, we may investigate the relevant accounts and take reasonable action. This may include limiting access, cancelling pending activity or closing an account, subject to applicable law and any obligations to protect customer funds.

3. Deposits, withdrawals and gaming activity

Deposits and account funds

You may deposit funds only through payment methods made available on the website. You must use a payment method that belongs to you or that you are authorised to use. Deposits may be subject to verification, minimum or maximum amounts, processing restrictions and checks by the relevant payment provider. Any information about fees, currency conversion or transaction conditions shown before a payment is made forms part of the applicable transaction terms.

You must not use the website to deposit funds obtained unlawfully or to conceal the origin of money. We may delay, reject or review a transaction where there are concerns about fraud, money laundering, payment abuse, chargebacks, sanctions or other unlawful conduct. A payment provider may apply its own terms, fees and processing rules, which are outside our control.

Withdrawals

Withdrawal requests may be subject to identity verification, payment checks, account review, wagering requirements attached to promotional funds and other applicable conditions. Funds may generally be returned only through an approved method connected with the account, unless another method is permitted after review. We may ask for additional information before approving a withdrawal. Processing times can vary according to the payment provider, the method selected, verification requirements and other circumstances.

You should check your account balance and transaction history regularly. If you believe a transaction is incorrect, contact support through the channels provided on the website as soon as reasonably possible, giving enough information for the transaction to be reviewed. A chargeback or reversal made without a valid reason may be treated as a breach of these terms and may result in account restrictions or recovery of amounts owed.

Games and results

Games are provided for entertainment and involve chance. You accept that outcomes cannot be predicted or guaranteed. Game rules, paytables, qualifying conditions and any applicable limits will be shown with the relevant game or service. You are responsible for checking those details before placing a bet or participating.

A game may be interrupted by a technical problem, connection failure, software error or other event. Where a result can be reliably established, it may be recorded according to the applicable game rules. If a result cannot be established or a material error affects a game, we may void or correct the affected activity in a fair and lawful manner. We may investigate unusual patterns, suspected exploitation or technical irregularities before finalising an outcome.

You must not exploit an error, delay, vulnerability or malfunction. If you notice a problem, stop using the affected feature and report it through the available support channel. Any funds or benefits obtained through a clear error, technical fault or prohibited activity may be cancelled or recovered where permitted by law.

4. Promotions, responsible gambling and prohibited conduct

Promotions and bonuses

Promotions, bonuses, free spins, rewards and similar offers are subject to their own terms. Those terms may state who is eligible, how an offer is claimed, which games qualify, any wagering or turnover requirements, the period of availability, maximum values, withdrawal conditions and circumstances in which an offer may be cancelled. You should read the relevant offer terms before opting in or using a promotional benefit.

Unless the applicable promotion terms say otherwise, promotional offers are intended for one person, one household and one account. We may refuse or withdraw an offer where we reasonably believe it has been claimed through multiple accounts, misleading information, coordinated play, payment abuse or another prohibited method. Promotional terms do not override consumer rights or any law that applies to you.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Never gamble when you are upset, under the influence of alcohol or drugs, or trying to solve financial problems. If gambling no longer feels like a choice, stop using the services and seek independent support.

Tools and account controls may be available to help you manage your play, including deposit limits, time reminders, activity information, temporary breaks or self-exclusion. The available options and how they operate will be explained on the relevant responsible gambling page or within your account. You should not try to bypass a limit or restriction by opening another account or using another person's account.

Prohibited activity

You must use the website lawfully and honestly. Prohibited activity includes fraud, money laundering, account sharing, unauthorised payment use, collusion, manipulation of games, use of automated tools, interference with website security, attempts to gain an unfair advantage and behaviour that harms other customers or the operation of the services.

You must not copy, scrape, reproduce, modify, reverse engineer, interfere with or commercially exploit any part of the website unless expressly allowed by law or authorised in writing. You must not upload malicious code, attempt to bypass security measures or use the website to distribute unlawful, threatening, abusive or infringing material.

5. Suspension, liability and general legal provisions

Suspension and closure

You may stop using the services and request account closure at any time. We may suspend, restrict or close an account where required for legal, regulatory, security, responsible gambling, fraud prevention or operational reasons, or where we believe these terms have been breached. We may also restrict access while an investigation is being completed. Any remaining balance will be considered in accordance with applicable law, the circumstances of the closure and any valid obligations connected with the account.

Closing an account does not remove obligations that arose before closure. Provisions concerning payments, prohibited conduct, intellectual property, privacy, liability, disputes and other matters that are intended to continue will remain effective after the account ends.

Liability and technical matters

To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, interruptions to communications or payment networks, device problems, unauthorised access caused by your failure to protect account details, or your breach of these terms. We do not guarantee that the website will be error-free, uninterrupted or suitable for every device or purpose.

Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded or limited, including rights that may apply under Australian Consumer Law. Where a limitation is permitted, it applies only to the extent allowed by the law applicable to the relevant claim.

Privacy, intellectual property and disputes

Personal information is handled according to the applicable Privacy Policy. By using the services, you acknowledge that information may need to be collected and used for account administration, verification, payments, security, responsible gambling, legal compliance and customer support.

The website design, text, logos, software, graphics and other materials are protected by intellectual property rights. You receive a limited, personal and non-transferable right to use the services for their intended purpose. No ownership rights are transferred to you.

If you have a concern about your account or a transaction, please raise it through the support channels made available on the website. We may ask for information to verify your identity and investigate the matter. These terms are intended to operate subject to the laws that apply to the relevant service and customer. Any dispute should first be addressed through the available complaints process, without limiting rights you may have under applicable law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later. The current version of these Terms & Conditions is the version that applies to your use of the services.